TERMS & CONDITIONS

Welcome to DRNK Matcha Café. By visiting our café, using our website, or engaging with us on social media, you agree to the following Terms & Conditions and Privacy Policy.

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1. General Information

DRNK Matcha Café is located at 11–16 Chartwell Drive, Umhlanga, Durban, South Africa.

These terms govern the use of our website, social media platforms, and in-store experience.

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2. Café Services

All items on our menu are subject to availability.

Prices may change without notice.

We strive to ensure accuracy, but errors may occur in menu descriptions or promotional material.

 

3. Allergies & Dietary Requirements

Our drinks and food items may contain allergens (including dairy, nuts, gluten).

Customers are responsible for notifying our staff of any allergies or dietary needs.

While we take precautions, we cannot guarantee a completely allergen-free environment.

 

4. Events & Promotions

Any discounts, specials, or promotions (e.g., “50% off” offers) are limited-time only and subject to availability.

DRNK Matcha Café reserves the right to modify or cancel promotions at any time.

 

5. Intellectual Property

All images, logos, branding, and content on this website and our social media are the property of DRNK Matcha Café.

You may not copy, reproduce, or distribute our content without written consent.

 

6. Privacy & Data Collection

We respect your privacy and handle personal information in compliance with the Protection of Personal Information Act (POPIA) in South Africa.

Information we collect:

Contact details (name, email, phone) via newsletter sign-ups or forms.

Information submitted through booking enquiries, feedback, or promotions.

Analytics data (pages visited, browser/device type, location) via tools like Google Analytics, Meta Pixel, and TikTok Pixel.

How we use it:

To send newsletters, promotions, and updates (with your consent).

To run targeted marketing campaigns on platforms like Facebook, Instagram, and TikTok.

To improve our website, café services, and customer experience.

To respond to enquiries and provide customer service.

Sharing:

We do not sell or rent your personal information.

We may share limited data with trusted service providers (email platforms, ad partners) strictly for business purposes.

Cookies & Tracking:

Our website uses cookies and tracking pixels for analytics and advertising.

You may disable cookies in your browser settings if you prefer.

Your rights under POPIA:

Request access to the personal information we hold about you.

Request corrections, updates, or deletion of your data.

Unsubscribe from newsletters at any time.

 

7. Liability

By visiting our café, you agree that DRNK Matcha Café is not liable for any injury, loss, or damage resulting from the use of our products, premises, or website.

 

8. Changes to These Terms

DRNK Matcha Café may update these Terms & Conditions and Privacy Policy at any time.

The latest version will always be available on our website.

 

📍 Contact Us

For questions about these Terms & Conditions & Privacy Policy, please contact us at:

Email: info@drnkmatcha.co.za

Address: 11–16 Chartwell Drive, Umhlanga, Durban, South Africa